FAQs

What materials do you require for a website design?

Technically, only the text for the pages; however, the more material you provide, the better your website. Sample websites, pictures, logos, and any material that you use to promote your municipality are great materials for a website design.


Can I update the website myself?

Absolutely! We use WordPress which is one of the easiest content management systems available. But remember, you get 7 hours of time with each year, so we can do the updates for you, free of charge.


When does my PSAB program start, end/renew?

Your website contract will start when we confirm receipt of your signed disclosure form and is renewable each year. If your website is deactivated for any reason there will be a $50 minimum re-activation fee.


What format do you require for materials to be posted to our web site?

Text should be sent in an e-mail, fax or as an electronic document. We do not accept handwritten text due to readability issues.

Pictures should be in tiff, bmp, jpg or psd formation. If you do not have pictures in electronic format, we can scan them for you. Any time involved in picture scanning or preparation will be charged against your contract.

Other documents and formats “may” be acceptable and you should direct any questions to webdesign@boroughs.org.


How do we get our material to PSAB?

Mail your materials to: Web Site Design Program, c/o PA State Association of Boroughs, 2941 North Front Street, Harrisburg, PA 17110 or Fax materials to: 805-243-0471. Text to populate your website should be provided in digital format, Word, WordPerfect, etc.)

E-mail digital materials or updates to webdesign@boroughs.org. If the documents and digital material are too large for e-mail, over 5 MB, then please use our large file transfer program located at http://filedropper.com.

We will only accept instructions from one individual within your borough. This is done for your protection as well as ours. If you wish to update your primary contact information, you can do so at any time by e-mailing webdesign@boroughs.org.

Please note that all correspondence is acknowledged to your primary contact’s e-mail address. If you do not get confirmation of receipt, assume that we did not receive the material. If you are mailing us material, please confirm the send date, by e-mail, with webdesign@boroughs.org.

When will my site or updates be completed?

New web site designs are generally completed within 1-3 months from receipt of your material(s). Updates to your site are usually completed within 24-48 hours from receipt of your material, depending upon the complexity of the updates and if there is a backlog. All web site work and updates are scheduled and completed in the order they are received. During peak times, significant delays may occur. Remember, we confirm all communications via e-mail with your primary contact. If we did not confirm receipt of materials, we did not get them and completion of your request will be delayed.


How do I access my email?
You have an unlimited number of email boxes that can be accessed online via any web connection. Alternatively, you can use any email client like Outlook, Eudora, etc.


If I do some or all of my own designs and updates, what type of support can I expect?

We do not support or endorse any front end or FTP software such as Contribute, Front Page, DreamWeaver, etc., although you are free to use any web design client of your choosing. If you do your own updates or design, we will provide support for a failure of our web server only. Support and training are not provided on any aspect of design, HTML, FTP, software, etc. We do provide help, support and consulting for the use of the WordPress content management system.


How do I communicate with my designer?

Our web design program is handled electronically. You can contact your web designer by using the e-mail address you are provided when you sign up. All phone calls are billed at the going rate, regardless of the purpose of the call. The only exception is if you are reporting a failure in one of our systems. We do not make on-site visits.


Can you transfer my current website to your program?

Yes. We suggest you have us review the website to make sure we can complete the job within the contracted time frame.


Is this program only for boroughs?
The PSAB Web Design Program is for members of The Pennsylvania State Association of Boroughs. If you are a member in good standing, the program is available to you.


How do I cancel the service?
All fees are non-refundable and your contract will renew automatically, each year, unless there has been a change in terms or 90 days written notice of cancellation is given by either party. Notice of cancellation should be faxed to 805-243-0471.

Print Friendly